Cloudwater Edge
Turn Water-Market Complexity into Competitive Advantage
Key benefits
- Lower back-office cost per SPID
- Higher billing accuracy and fewer disputes
- Stronger cash flow and reduced aged debt
- Scalability without extra headcount
Trusted by UK Water Retailers
Trusted by UK water retailers serving tens of thousands of non-household customers.
Brightwater have always used Cloudwater Edge since the day we first started. Cloudwater have been helpful, flexible and responsive. Would thoroughly recommend them
Roger GreenCEO BrightwaterCloudwater have been our partner since we entered the retail market. Their knowledge in the history of the market means that we are confident that their product is the best on the market
Thomas McDadeOperations Director Intelligent Business Water
What Cloudwater Edge Delivers
Lower Operating Costs
Automate market processes, remove manual work, and reduce the back-office cost per SPID.
Accurate Defensible Billing
Robust calculations aligned to MOSL and CMA rules, with full audit trails to resolve queries quickly.
Better Cash Flow & Margin
Built-in debt management, data validation and pricing tools that protect revenue and reduce leakage.
Scalable, Resilient Operations
Handle more SPIDs, more complexity, and more processes – without needing a bigger team.
Reduce Operational Costs Across the Retail Lifecycle
Cloudwater Edge automates many of the complex, repetitive tasks that absorb time in a water retail operation. Retailers typically see:
- Lower back-office cost per SPID
- Less manual intervention in pricing, billing, and settlements
- Fewer spreadsheets and workarounds
- Streamlined onboarding, switching and meter management
By reducing the time spent on routine tasks, your team can focus on higher-value activities such as customer relationships, data quality and growth.
Improve Billing Accuracy & Speed
Accurate, timely bills are essential for both customer satisfaction and margin protection. Edge supports this by:
- Applying market rules consistently for every bill run
- Highlighting missing or anomalous data before it creates a problem
- Producing clear, professional billing outputs
- Providing transparent audit trails for internal review and external queries
The result is fewer disputes, less time spent on rework, and greater confidence in the numbers.
Increase Revenue & Protect Margin
Revenue leakage and aged debt can quietly erode profitability. Cloudwater Edge helps retailers:
- See retail and wholesale cost for every SPID, so thin and loss-making supply points stand out
- Price and re-price against current market data before margin is committed in a quotation
- Check complex billing structures on demand, catching under-billing before it reaches the customer
- Act on aged debt early, using real-time debt scoring and automated escalation
The result is less revenue lost in the gaps between pricing, billing and collection – and margin that is understood at the level it is earned.
Enhance Customer Experience
Good billing isn’t just about numbers – it’s about how customers feel when they receive and query their bills. Edge enables:
- Clear, consistent, and easy-to-understand billing
- Faster resolution of queries thanks to consolidated data
- More proactive communication about changes, issues or usage
- A smoother onboarding experience for new customers
This helps retailers build trust, reduce complaints and strengthen long-term relationships.
Scale Without Scaling Headcount
As your portfolio grows, adding more people isn’t always the answer. Cloudwater Edge has been designed to support growth by:
- Automating high-volume tasks and bulk processes
- Connecting your own systems, reporting tools and business processes through high-volume interfaces and the outbound Licensed Provider API
- Using a cloud-native architecture to handle increasing load
This allows retailers to take on more SPIDs and more complex portfolios without a proportional increase in operational cost.
Data You Can Trust
Edge brings together market, operational and customer data into a single, reliable environment. That means:
- One version of the truth for operations, finance and customer teams
- Better forecasting and planning, underpinned by accurate data
- Greater confidence during audits and regulatory interactions
Trusted data is the foundation for better decisions and better performance.
Built for the UK Competitive Water Market
Cloudwater Edge has been built specifically for the MOSL and Scottish CMA markets, rather than adapted from a generic billing system.
- Supports the full lifecycle of activities required in the competitive non-household market
- Aligned with relevant codes and market processes
- Keeps pace with changes in the market framework
This reduces compliance risk and ensures that the underlying platform remains aligned with how the market actually operates.
Low-Risk Implementation
Migrating a billing and customer platform is a significant decision. We help retailers de-risk the process by:
- Providing a platform already configured for UK water retail
- Taking a phased approach to migration and go-live
- Using tried-and-tested methods for data migration and parallel running
- Backing everything with UK-based expertise and support
The focus is on a controlled implementation that protects business-as-usual operations.
Modular & Future-Proof
Cloudwater Edge is modular, allowing retailers to adopt functionality at their own pace.
New capabilities – including AI-driven automation and advanced analytics – can be added over time, allowing retailers to evolve their operations without replacing the core system.
Billing and customer management
Debt management
Settlements
Broker management
Logistics and related services
Multi-utility billing
Designed for Modern Water Retail Teams
Cloudwater Edge is particularly relevant for:
- Established retailers looking to replace legacy or heavily customised systems
- New entrants who want a platform ready for market processes from day one
- Retailers preparing for growth, new services, or more complex portfolios
Wherever you are on your journey, the goal is the same: a more efficient, resilient and profitable retail operation.
Explore How Edge Could Support Your Retail Operation
If you’d like to understand how Cloudwater Edge could support your business, we’d be happy to talk through your current setup, challenges and plans.
Book a conversation